Frequently asked questions

Yes. Our software is hosted on the cloud which means you can access the system from anywhere you have an internet connection - at work, at home, or on the go. We use high-performance servers meaning you get fast, reliable results.

Yes, Smart Glazier Software is cloud-based so you can connect from any computer that has an internet connection.

Yes. Smart Glazier Software uses enterprise-strength database technology and scales very well with increased load.

It can handle hundreds of simultaneous users and tens of thousands of structures being created every month.

The Smart Glazier Software suite is continually being updated by our dedicated development team.

All licenses include full access to updates as and when they become available.

Our software is cloud-based and can be used from almost any computer or up-to-date tablet with an internet connection including Windows, Mac OS-X, iOS and Android.

Local installation may be possible but this will depend on the products you require.

For more information on local installations please contact info@smartglazier.com.

Yes, absolutely. We have a built in wiki-help system, tutorial videos on YouTube and a dedicated customer support team to answer any emails or phone calls.

Yes, as part of your onboarding we will offer one-on-one training sessions online for you and your team. Full support is also available after go live.

We want you to get the most out of the software and we will work with you and your team to get a great result.

Our in-house development team are always working on new features and we are constantly improving our software.

New major releases are available every few months. Bug fixes are made much more frequently and just like the major releases, these updates are rolled out seamlessly during your downtime so there is no disruption to your business.

When you sign up with Smart Glazier Software there is an installation fee that covers the entire process for getting you started. This includes the setup and configuration of your database, adding your glass pricing, hardware and glass, as well as your initial one-on-one training sessions.

We want you to be up and running with the software as quickly as possible, but also make sure you understand how to get the most out of all of the features included.

Our in-house setup team have worked with hundreds of glass businesses like yours and understand how the glass industry operates. They know the right questions to ask and how to get the required information from your business into the system so it is customized to your business. They'll make the onboarding process smooth and painless so you can start using the software faster and getting the benefits of powerful, glass specific software.

No there isn't. You can cancel with 1-month notice.

This means our entire team work hard to make sure you are happy and getting value from the software.

Our software is being updated and improved all the time which means our customers are always getting better, more powerful software.

If you're struggling with something, our in-house support team are available to help. We also have a comprehensive wiki built into the software that is great for quick questions and reminders of how things work. We've also got email and phone support for anything urgent or more complicated.

Smart Glazier Software is extremely customizable. Set up default behavior for cut-outs and hardware placements, preferred fittings, and more. Customize your contact information and the look of your reports to match your business. Opt for Smart Glazier Business and manage all of your customers' details, quotes, and work orders in one central database.

Of course! Smart Glazier Software is easy and intuitive for all users. The graphical drag-and-drop interface makes it clear what parts of your design you're working with and how to edit only the things you want to edit.

Smart Glazier Software generates full-color 3D and isometric line drawings, like a CAD application, but handles the complex maths required for each design rather than you having to do it yourself.

We are proud of the large range of variations that Smart Glazier Software can configure, from the most basic to the incredibly complex.

It is the difficult designs that take longer and are more prone to error when done by hand, Smart Glazier Software speeds up the process and helps you avoid mistakes.

Yes, the software can export DXF files for automated glass cutting machines. There are a range of export options such as finished glass size or block size, with or without cutouts.

Unusual cutouts can be configured as template diagrams which will print with the glass drawings to help with the fabrication process. Smart Glazier Software supports a wide range of cutouts natively and we aim to keep up to date with current cutout styles.

A range of tolerances can be set for all extrusions used in the software. Where possible the application will aim to cut glass straight whenever an extrusion can tolerate it. It can also calculate straight edges where there is an inward or outward bow. The upshot of this is lower glass costs.

Yes, you can save customer details against each job you work on, or combine them into a centralized customer database with account balances, pricing lists and job history with Smart Glazier Business.

Yes, the software comes with a range of pre-set templates for quick and easy entry and these can be customized as much or as little as you wish.

However, these are just an aid and it is possible to enter custom configurations from scratch or design your own templates.

The costing function in Smart Glazier Software is based on the exact hardware, glass area, and processing costs so you will never quote too high or too low again. You will know what your supplier is going to charge before you place your order.

Of course, the professional quotes with color 3D drawings are a great marketing device as well!

Absolutely, Smart Glazier Software integrates seamlessly with software from Jotika, Optima, A+W, Bitec, LiSEC, Hanic, GlassTrax and more.

Find out more about our integrations on our Integrations Page.

Smart Glazier Business has native integration with QuickBooks Online, Xero and MYOB. Custom integration is also possible for SAP, Sage 200, Microsoft Navision and more.

Most glass panels can be drawn up in less than a minute, much faster than CAD or paper!

Dedicated glass design software will improve accuracy, speed up your processes, and most importantly, impress your customers.

Given the choice of a handwritten quote with a sketch, or a computer-generated 3D drawing and quote, which do you think your customers would prefer?

Incredibly accurate. Glass panels are sized to 1/16th of an inch, while some cutouts support 1/32nd of an inch.

Our pricing isn't complicated - it just depends on what your business needs. Factors like how many team members need to use the software at the same time and what integrations or modules your business needs change what you pay.

You can easily get a price by talking to our sales team. They'll ask a few simple questions to work out what you need and how it will help your glass business.

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