Frequently Asked Questions

Yes. Our software is hosted on the cloud which means you can access the system from anywhere you have an internet connection - at work, at home, or on the go. We use high-performance servers meaning you get fast, reliable results.

Yes, Smart Glazier Software is cloud-based so you can connect from any computer that has an internet connection.

Yes. Smart Glazier Software uses enterprise-strength database technology and scales very well with increased load.

It can handle hundreds of simultaneous users and tens of thousands of structures being created every month.

The Smart Glazier Software suite is continually being updated by our dedicated development team.

All licenses include full access to updates as and when they become available.

Our software is cloud-based and can be used from almost any computer or up-to-date tablet with an internet connection including Windows, Mac OS-X, iOS and Android.

Local installation may be possible but this will depend on the products you require.

For more information on local installations please contact info@smartglazier.com.

Yes, absolutely.

We have a built in wiki-help system, tutorial videos on YouTube and a dedicated customer support team to answer any emails or phone calls.

Yes, as part of your onboarding we will offer one-on-one training sessions online for you and your team. Full support is also available after go live.

We want you to get the most out of the software and we will work with you and your team to get a great result.

Our in-house development team are always working on new features and we are constantly improving our software.

New major releases are available every few months. Bug fixes are made much more frequently and just like the major releases, these updates are rolled out seamlessly during your downtime so there is no disruption to your business.

When you sign up with Smart Glazier Software there is an installation fee that covers the entire process for getting you started. This includes the setup and configuration of your database, adding your glass pricing, hardware and glass, as well as your initial one-on-one training sessions.

We want you to be up and running with the software as quickly as possible, but also make sure you understand how to get the most out of all of the features included.

Our in-house setup team have worked with hundreds of glass businesses like yours and understand how the glass industry operates. They know the right questions to ask and how to get the required information from your business into the system so it is customized to your business. They'll make the onboarding process smooth and painless so you can start using the software faster and getting the benefits of powerful, glass specific software.

No there isn't. You can cancel with 1-month notice.

This means our entire team work hard to make sure you are happy and getting value from the software.

Our software is being updated and improved all the time which means our customers are always getting better, more powerful software.

If you're struggling with something, our in-house support team are available to help. We also have a comprehensive wiki built into the software that is great for quick questions and reminders of how things work. We've also got email and phone support for anything urgent or more complicated.

Smart Glazier Software is extremely customizable. Set up default behavior for cut-outs and hardware placements, preferred fittings, and more. Customize your contact information and the look of your reports to match your business. Opt for Smart Glazier Business and manage all of your customers' details, quotes, and work orders in one central database.

Of course! Smart Glazier Software is easy and intuitive for all users. The graphical drag-and-drop interface makes it clear what parts of your design you're working with and how to edit only the things you want to edit.

Smart Glazier Software generates full-colour 3D and isometric line drawings, like a CAD application, but handles the complex maths required for each design rather than you having to do it yourself.

We are proud of the large range of variations that Smart Glazier Software can configure, from the most basic to the incredibly complex.

It is the difficult designs that take longer and are more prone to error when done by hand, Smart Glazier Software speeds up the process and helps you avoid mistakes.

Yes, the software can export DXF files for automated glass cutting machines. There are a range of export options such as finished glass size or block size, with or without cutouts.

Unusual cutouts can be configured as template diagrams which will print with the glass drawings to help with the glass production process. Smart Glazier Software supports a wide range of cutouts natively and we aim to keep up to date with current cutout styles.

A range of tolerances can be set for all extrusions used in the software. Where possible the application will aim to cut glass straight whenever an extrusion can tolerate it. It can also calculate straight edges where there is an inward or outward bow. The upshot of this is lower glass costs.

Yes, you can save customer details against each job you work on, or combine them into a centralised customer database with account balances, pricing lists and job history with Smart Glazier Business.

Yes, the software comes with a range of pre-set templates for quick and easy entry and these can be customised as much or as little as you wish.

However, these are just an aid and it is possible to enter custom configurations from scratch or design your own templates.

The costing function in Smart Glazier Software is based on the exact hardware, glass area, and processing costs so you will never quote too high or too low again. You will know what your supplier is going to charge before you place your order.

Of course, the professional quotes with colour 3D drawings are a great marketing device as well!

Absolutely, Smart Glazier Software integrates seamlessly with software from Jotika, Optima, A+W, Bitec, LiSEC, Hanic, GlassTrax and more.

Find out more about our integrations on our Integrations Page.

Smart Glazier Business has native integration with QuickBooks Online, Xero and MYOB. Custom integration is also possible for SAP, Sage 200, Microsoft Navision and more.

Most glass panels can be drawn up in less than a minute, much faster than CAD or paper!

Dedicated glass design software will improve accuracy, speed up your processes, and most importantly, impress your customers.

Given the choice of a handwritten quote with a sketch, or a computer-generated 3D drawing and quote, which do you think your customers would prefer?

Incredibly accurate. Glass panels are sized to 1/16th of an inch, while some cutouts support 1/32nd of an inch.

Our pricing isn't complicated - it just depends on what your business needs. Factors like how many team members need to use the software at the same time and what integrations or modules your business needs change what you pay.

You can easily get a price by talking to our sales team. They'll ask a few simple questions to work out what you need and how it will help your glass business.

Book a Demo

Smart Glazier is a dedicated software provider for the flat glass and glazing industry. Our platform empowers glass installers and glass shops manage complex designs, fast quoting, and job management, including ordering, scheduling, and invoicing.

Our focus has always been on making the more difficult parts of glass easier to handle, such as complex deductions and hardware notches, helping users work more accurately and with less manual effort.

Smart Glazier supports glaziers, as well as small glass processors and distributors, through Smart Glazier Design, Smart Glazier Business, and Smart Glazier Connect. Together, these products support the glazing workflow from design and quoting through to job management.

Cyncly already has a strong presence in manufacturing and ERP software for the glass industry. By acquiring Smart Glazier, it is extending that reach further into the installer and contractor space. This acquisition allows us to provide a “field-to-factory-and-back” digital thread, ensuring that the people measuring and selling glass in the field are perfectly synced with the people manufacturing it in the shop.

Smart Glazier helps support that direction by:

• extending Cyncly further into the installer and contractor segment

• strengthening connections between manufacturers, dealers, and contractors

• supporting more connected supplier-contractor workflows

• bringing proven technology, industry knowledge, and long-standing customer relationships into the wider group

The acquisition of Smart Glazier by Cyncly is now complete. As of March 19, 2026, the Smart Glazier team officially became part of the Cyncly group.

Over the coming months, the Cyncly and Smart Glazier teams will work together on integration planning and future development. The focus will be on building on the strengths of both businesses while continuing to support customers and partners.

As part of Cyncly, Smart Glazier will have access to greater resources to help accelerate product development.

This is expected to support:

• deepened integrations, including broader connectivity with FeneVision-powered glass processors

• enhanced features, including increased investment in R&D to support new hardware types, improved design logic, and faster updates

• enhanced stability with the backing of a global organisation, while keeping the specialised tools and support team that customers already rely on

Fabricators are expected to benefit from improved order quality coming from the contractor segment.

This may include:

• clean data intake, reducing the need to work from hand-drawn sketches or re-key data, with more validated and production-ready orders 

• reduced scrap by catching more measurement and deduction issues earlier in the process

• stronger customer relationships by giving customers access to professional tools that can make ordering easier and more accurate

The strategy is integration without interruption. Smart Glazier will continue to be developed as a standalone specialist solution for contractors, while native data connections between Smart Glazier and FeneVision are developed over time.

The goal is to create a more seamless end-to-end workflow for businesses that use both.

In the near term, customers should not expect any major day-to-day changes. Existing customers can continue to expect the same support, service, invoicing processes, and key contacts they already know.

Over time, customers should benefit from increased investment in innovation, product development, customer experience, and broader opportunities across the glass ecosystem. We will continue to share updates as new developments become available.

Cyncly remains committed to an open glass ecosystem. Smart Glazier will continue to support its existing third-party integrations, and users will continue to have the flexibility to work with the glass processors and partners of their choice.