Privacy Policy

Effective Date: July 26, 2024

This Privacy Policy explains how Smart Glazier Software collects, uses, and shares your information when you use any of our website (https://smartglazier.com), our software products, or the Smart-Glazier mobile app.

We reserve the right to update and modify this policy periodically by publishing new versions on our website. Please revisit this page occasionally to ensure that you are informed and satisfied with any changes made to this policy.

1. Information We Collect

Smart Glazier Software only collects the information we need to provide business services. This includes:

Contact information (eg name, email address, phone number)
Billing information
User credentials
Usage data (eg IP address, browser type, operating system, device type)

Data collection is limited to what is relevant and necessary for the intended purpose, recognising that our databases may include data from our customers' customers.

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device when you visit a website. We use cookies to:

Understand how you use our website
Remember your preferences (e.g., language)
Analyse website traffic
Provide targeted advertising (optional, if applicable)

You can control and manage cookies in your web browser settings. Choosing to disable cookies may limit your website experience.

2. How We Use Your Information

Smart Glazier Software uses the information collected from you for a range of business purposes including, but not limited to:

To provide, improve and develop the products and services offered
To maintain a safe and secure environment and protect our services and business
To personalise content, advertising, and marketing
To send emails and other communication
For billing, account management, and other administrative tasks

3. Data Storage and Security

Smart Glazier Software operates hosting servers in the United Kingdom, New Zealand, and the United States of America. The transfer and storage of data in these countries will be safeguarded by employing suitable measures, specifically the utilisation of standard data protection clauses endorsed or approved by the European Commission.

European customer data is not stored in the USA unless necessary for essential purposes such as backup or disaster recovery, in which case the USA services are provided by organisations who are enlisted in the Data Privacy Framework List.

We use industry-standard security measures to protect your information and retain it only for as long as necessary based on our business needs and your legal requirements. This typically includes a minimum of 2 years to fulfil inquiries, ensure service satisfaction, and provide relevant updates.

For more information on our security measures, please visit Smart Glazier Software Security Policy.

4. Third-Party Applications and Services

We utilise several third parties to help us provide the Smart Glazier Software service, including customer data management, analytics, and software integrations.

We currently share data with the following third parties:

A+W: optional software integration
Apple App Store: provision of the Smart-Glazier app
DialPad: internal and customer communication
Dropbox: optional software integration
Facebook: for measuring our advertising effectiveness
Fathom: for monitoring customer calls
Front: internal and customer communication
Glasstrax: optional software integration
GoCardless: for billing
Google Ads to run advertising campaigns
Google Analytics: for measuring our marketing effectiveness
Google Calendar: optional software integration
Google Drive: core services, optional software integration
Google Maps: optional software integration
Google Photos: optional software integration
Google Play Services: provision of the Smart-Glazier app
Hanic: optional software integration
HubSpot: for measuring our marketing effectiveness
Jotika: optional software integration
KissMetrics: for measuring our marketing effectiveness
Lisec: optional software integration
Meta Ads to run advertising campaigns
Microsoft Azure: core services
Microsoft Office 365: internal and customer communication, optional software integration
Microsoft OneDrive: optional software integration
MYOB: optional software integration
OnRamp: to assist customers with the onboarding process
Optima: optional software integration
PayPal: for billing, if you pay via PayPal
QuickBooks Online: optional software integration
Sage: optional software integration
Stripe: for billing, optional software integration
Twillio: optional software integration
Xero: accounting and billing, optional software integration

Many of these third-party services are only applicable for customers who have signed up for and use the relevant software integration. Furthermore, in most cases the third-party services only receive very limited information.

We employ and contract with people and organisations that perform business tasks on our behalf (“Agents”). We may share your information with our Agents in order to provide the service. Agents do not retain any right to use your information beyond what is necessary to carry out the tasks we designate for them.

5. Data Processing and Marketing Practices

Smart Glazier Software collects and processes your personal information under the following legal grounds:

Consent. Your personal information may be used as described in this Privacy Policy subject to your consent. You can withdraw your consent at any time by contacting us through the provided contact details.
Legitimate interest. Contacting you with information relating to your enquiry is considered reasonable, as you have provided your contact details in an enquiry form.
Contractual obligations. Processing of your information may also occur when it is necessary to fulfil a contractual obligation, such as providing a service or product you have requested.

We never sell your data for marketing.

We do not collect 'sensitive data' as specified in Article 9 of the GDPR, which pertains to data about 'racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership.'

We do not collect personally identifiable information from children under 13 years old.

6. Smart Glazier Software and the Smart-Glazier App

Smart Glazier Software enables our customers to maintain their customer records inside the software.

In these cases, our customer is the data controller and Smart Glazier Software is the data processor.

In cases where a customer terminates their contract with Smart Glazier Software services, the data they have collected may be securely retained. The retention of this data is to ensure that a record is maintained and available, upon request, to address any customer requests, including but not limited to design records, warranty claims, and reissuing of documentation.

The Smart-Glazier app is a free Freemium service. This service is provided by Smart Glazier Software at no cost and is intended for use as is.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We might collect certain non-personal information automatically, including, but not limited to, the type of mobile device you use, your mobile operating system, your network service provider and information about the way you use the Application.

7. Your Rights

Your rights that apply to the personal data we collect are as follows:

The right to be informed – this means you have a right to know what happens with your personal data. This Privacy Policy should provide you with this information.
The right of access – this means you have the right to know what Personal data we hold about you. Upon request, we will provide this information to you free of charge within a reasonable amount of time.
The right of rectification – if the personal data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
The right to erasure – sometimes known as ‘the right to be forgotten’ this means if you request us to do so, we will delete the personal data we hold about you.
The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it.
The right to data portability – this means if you request Personal data from us we will provide it in a commonly used, machine-readable form.
The right to object – this means you can object to us processing your personal data if you do not believe it is in your interest.
The right to lodge a complaint with a supervisory authority if you so wish.

Please contact us using the details below if you wish to make a request.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with us using the details below:

Mail to:

The Data Protection Officer

Smart Glazier Software NZ Limited (t/a Smart Glazier Software)

Level 1, 104 Rosedale Road

Albany

Auckland 0632

New Zealand

Email: